£0 upfront.
There is no upfront or administration charge to begin the service.
Hampton & Rowe
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Clear fees. No upfront charge.
No win,
no fee.
You only pay a success fee if your claim results in backdated arrears being paid to you. If no arrears are paid, your success fee is £0.
Our total success fee
36%of the net backdated arrears you actually receive, including VAT.
30% fee, plus VAT at 20% on that fee. Nothing is charged on ongoing State Pension or ongoing Pension Credit.£0 if no arrears are paid.
If the claim does not result in relevant backdated arrears being paid to you, no success fee is due.
Ongoing payments stay yours.
We do not charge on continuing weekly or monthly State Pension or Pension Credit payments.
What we mean by a claim
One service.
Several possible routes.
For this page, a claim means the work we carry out to assess, prepare, submit or progress a State Pension or National Insurance enquiry that may relate to:
Where any arrears go
Paid to you.
Never through us.
DWP pays you directly
Any State Pension arrears, underpayment, uplift, deferred lump sum, one-off back payment or linked Pension Credit arrears arising from the claim are paid directly to you.
We do not control the payment
Hampton & Rowe is not authorised to receive, redirect or control your benefit payment on your behalf.
HRP payments do not come from HMRC
For an HRP claim, HMRC does not pay an agent. Where money is due after the record is corrected, DWP makes the relevant pension payment to you.
What “successful” means
Arrears must actually
be paid to you.
A claim is treated as successful for fee purposes only when you receive backdated arrears from DWP as a result of the claim.
That can follow a correction to your National Insurance record, HRP position, State Pension entitlement, qualifying years or credits, inherited or marriage-based entitlement, deferred pension, or a linked Pension Credit adjustment.
If your record changes but no arrears are paid, no success fee is due.
A worked example
See exactly
how it works.
Suppose DWP awards £2,000 in arrears but deducts £300 to repay an existing debt. The net arrears actually paid to you are £1,700.
The success fee is calculated on the £1,700 you actually receive, not the £2,000 headline award.
Net arrears received£1,700
30% fee before VAT£510
VAT at 20% on the fee£102
Total success fee£612
Amount remaining for you£1,088
£612 is 36% of the £1,700 net arrears actually received.
How the fee is paid
You receive the arrears
before we invoice.
After DWP pays the arrears to you, we may ask for the arrears breakdown, award notice or other reasonable evidence showing the amount paid and any deduction or set-off.
We then issue an invoice showing how the success fee has been calculated. Payment is due within 14 days of the invoice date, not the date on which DWP paid the arrears.
Payment can be made by bank transfer, debit card or payment link, cheque by post, or another reasonable method agreed with us.
If you need support
Ask us.
We will work with you.
If you are digitally excluded, need paper copies, cannot scan documents, or need help understanding an invoice, let us know and we will provide reasonable support.
If you are worried about paying within the stated timeframe, contact us. Where appropriate, we can discuss additional time or a payment plan.
If an invoice remains unpaid, we use reasonable reminders and a final written notice before considering formal recovery as a last resort. Any action should be fair, proportionate and take vulnerability into account.
Fee summary
The important numbers,
in one place.
Success fee30% of net arrears + VATTotal 36% at the current 20% VAT rate.
Upfront / admin charge£0
If the claim is unsuccessful£0
Ongoing State Pension / Pension Credit£0We do not charge on ongoing weekly or monthly payments.
A note on “arrears actually received”
The fee follows
the money paid to you.
“Arrears actually received” means the amount DWP pays to you after any deduction it makes to recover a debt or other set-off. You are responsible for paying the success fee after those arrears have been paid to you.
If no arrears are paid to you, you pay nothing.
Want to know more?
Read the documents
before you decide.
Questions before you begin?
Take your time.
Email info@hamptonrowe.co.uk or write to Office 2, 5th Floor Hilton House, Lord Street, Stockport, England, SK1 3NA.